Late-delivery patterns
Compare recognized promise and delivery dates, then separate potential credits from shipments with a stated exception.
UPS invoice audit / US shippers
Turn a UPS invoice into a review queue.
OFFSET/15 converts a carrier export into line-level findings, supporting evidence, and a saved audit trail. It does not promise a refund or submit a dispute for you. UPS eligibility depends on the current Service Guarantee, the selected service, exceptions, and the customer agreement.
Run a free invoice scan ↗Updated August 7, 2026 · United States
What the audit checks
Findings with a reason.
Duplicate charges
Find matching tracking, charge-description, and amount combinations without counting the same dollars twice.
Unused labels
Surface positive charges attached to records marked not shipped so the original label and void history can be reviewed.
Surcharge evidence
Create an evidence task for address-correction and residential surcharges instead of treating every fee as automatically invalid.
Evidence workflow
From export to decision.
- Export
Download a UPS billing CSV and redact unrelated personal fields before upload.
- Scan
Run deterministic checks in the browser and review each amount against the underlying shipment evidence.
- Decide
Verify the current UPS terms and submit only supported requests through your authorized carrier account.
Direct answers
Questions shippers ask.
Does every late UPS delivery qualify for a refund?
No. UPS currently limits its Service Guarantee to listed services and applies conditions, exclusions, and operational adjustments.
Does OFFSET/15 file UPS disputes?
No. It organizes invoice evidence and review tasks. The authorized account holder decides whether and how to submit a request.
Does OFFSET/15 store the raw UPS CSV?
Free scans stay in the browser. When an audit is saved, the file is processed in memory and discarded; only the audit summary and encrypted tracking evidence are stored.
Primary sources
Verify against the carrier.
Carrier terms, guarantees, suspensions, and deadlines can change. OFFSET/15 is independent software and is not affiliated with UPS or FedEx.